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Delivery Information

DELIVERY

If you order an in-stock product by 1PM on a weekday, we can have it delivered the next day**

**Next day delivery available in Klang Valley area only.

 

We deliver to your home or office via our store. Delivery normally takes between one (1) to seven (7) working days, or up to twenty-one (31) days for furniture and bedding. 


The delivery fee is calculated by the size and weight of the items, plus the delivery location. Multiple items can be fit into one box/trip. You can work out delivery costs for your purchase using the delivery cost calculator in Shopping Cart. Otherwise, delivery costs will be automatically calculated in Checkout and displayed as a line item in your costs. 

 

We are unable to deliver on Sundays, Public Holidays, or at specific times (e.g. at 9am, before 10am, after 7pm etc). Delivery fee is not inclusive of any additional costs such as installation or 3rd party fees. Delivery fees will not be refunded for items returned.

 

Large Items & Appliances Delivery: Large appliances include washers, dryers, refrigerators or freezer. There will be an additional delivery charge for buildings without lifts or if your products cannot fit in the lift and the delivery team has to use the stairs. Our delivery service only covers addresses within 30m from the unloading point. A surcharge/item will be collected by the delivery service provider for addresses outside this scope.

 

In the event of unsuccessful delivery due to an unattended recipient address upon arrival of goods, there will be no refund of delivery fees. Should the delivery need to be rescheduled, additional delivery charges will apply.

 

Unfortunately, we cannot deliver one order to multiple delivery addresses. In this instance, you must order items separately and assign the different delivery addresses to each. 


All deliveries must be signed for when you receive them. Deliveries cannot be made to certain rural areas and islands like Pulau Langkawi, FELDA, etc.

If you are unable to receive delivery of your items in person or if you haven't received them within a reasonable period, contact us for further instructions.

COLLECT/IN-STORE PICKUP

When buying online, you also have the option to pick up your order from our retail store and avoid paying delivery charges by select the Pick Up In-Store option. When you complete your payment we will send you an email order confirmation and the store will contact you directly to confirm when your order will be ready to pick up.

Please note that only the person who placed the order may pick it up. When picking up your items, you're required to supply a copy of your order, NRIC and credit card used to make the purchase. (If you pay via FPX, your credit card is not required).